Privacy Policy
Effective Date: July 2026
Axentra Commercial Appliances ("Axentra", "we", "our", or "us"), located at Plot No.4, East 1st Street, KK Nagar, Madurai – 625 020, is committed to protecting the privacy of all individuals who visit and interact with our website at www.axentraonline.com.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
1. Information We Collect
We may collect the following types of information:
● Information You Provide Directly
● Name, company name, and designation
● Email address and phone number
● Business enquiry details submitted via our contact or quote forms
● Information Collected Automatically
● Browser type, device, and operating system
● Pages visited, time spent, and navigation behaviour
● IP address and approximate geographic location
We use cookies and similar tracking technologies to improve your browsing experience. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect to:
● Respond to product enquiries and quote requests
● Provide after-sales support and service updates
● Improve our website content and user experience
● Send relevant business communications (only where you have opted in)
● Comply with applicable legal obligations
We do not use your personal data for unsolicited marketing or sell it to any third party.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data with:
● Authorised service partners (e.g. Samsung, IFB support teams) to fulfil your service request
● Website hosting and analytics providers operating on our behalf
● Legal or regulatory authorities if required by law
All third parties are required to handle your data in accordance with applicable privacy laws.
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for up to 3 years.
5. Your Rights
You have the right to:
● Access the personal data we hold about you
● Request correction of inaccurate information
● Request deletion of your data (subject to legal obligations)
● Withdraw consent for communications at any time
To exercise any of these rights, contact us at sales@axentraonline.com.
6. Security
We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
7. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
For any questions or concerns regarding this Privacy Policy, please reach out:
📞 9786600376 | 9751000376
📍 Plot No.4, East 1st Street, KK Nagar, Madurai – 625 020